Website Privacy and Cookie Policy

Introduction

This privacy and cookie policy is provided pursuant to European data protection legislation, including the General Data Protection Regulation (GDPR) and any other applicable data protection legislation, by Jacob Cohen Company Spa (registration number in the company register “REA” MI - 2109529, VAT number IT08566980960) with registered office in Via Vittorio Pisani 20, 20124 Milan (Italy) ( “Jacob Cohen” we, us and our ), Data Controller of the personal data collected when you visit the website http://www.jacobcohen.com ( Site ) or in Jacob Cohen stores and processed in accordance with this policy.

We are committed to protecting your privacy online when you visit the Site or communicate electronically or otherwise with us, and to preventing the personal information you provide to us from being distributed indiscriminately.

In this policy we explain how and why we collect and process personal data, what we do with it and what control powers you have over it.

By using the Site, you acknowledge that you have read the terms of this privacy and cookie policy.

We will treat all your personal information as confidential (although we may disclose this information in the circumstances set out below). We will keep it on secure servers and will fully comply with all applicable data protection laws.

We may process personal data about you if:

• You are a user of the Site.

• You are our customer.

• You use our products or services.

• You are someone we want to advertise or market our products to.

Information we may collect from you

We may collect and process the following information about you:

• Information (such as, but not limited to, your name, email address, billing address, shipping address, telephone number, product selections, payment type and card expiration number or login and password information) that you provide by completing forms on the Site, including if you register as a user of the Site, purchase goods from the Site, upload or submit materials through the Site, request information, or enter any contests or promotions we may sponsor;

• Information relating to your transactions with us regarding the details of the goods we have supplied to you;

• Information you provide when you communicate with us, such as by email or telephone. This includes communications you send to us, such as to report a problem or to submit questions, concerns or comments regarding the Site or its content or services;

• Information from surveys we may, from time to time, conduct on the Site for research purposes, if you choose to respond to or participate in them;

• Internet pages you visited immediately before arriving at the Site or pages you visit immediately after leaving the Site;

• Information provided to us at our physical stores.

You are not obligated to provide this information. However, if you choose to withhold requested information (such as your address or payment details), we may not be able to provide you with certain services.

From time to time, we may run referral programs or similar initiatives, such as a “Tell a Friend” program, where you are invited to provide us with the name and email address of someone known to you who may be interested in our products or services. We will only use those contact details for the purposes of the initiative in question (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and you must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who made the referral in the message sent to them.

Use of your information

The personal data collected will be processed for the following purposes:

• To execute purchases and requests for Products or services:

  To provide you with a complete service, we will collect and use your personal data to manage your order, from purchase confirmation to delivery. This includes activities such as order registration, payment management, invoicing and managing any after-sales service requests. We may share some information with our trusted partners, such as couriers and payment service providers, exclusively for the fulfillment of your order.

• To administer the Site and to manage your account after you register on the Site:

  When you create a profile on the Jacob Cohen Site, you authorize us to link your purchasing information and preferences to provide you with a personalized experience.

  We may send you non-marketing information relating to identity verification, password or username reset, information about suspension of Services, or any other necessary notices or communications.

• For Direct Marketing purposes: to send newsletters, promotional offers and commercial communications relating to our Products or Services, subject to your consent.

• Profiling: analyze your preferences to personalize your shopping experience.

• Conducting data analysis and market research activities: We may disclose your personal information to any of our affiliates or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analyzing data, providing support services, or otherwise, from time to time.

• To comply with legal obligations: comply with tax and accounting regulations.

Legal bases for our processing of your personal data

The legal bases on which we process your personal data are as follows:

• Consent: Where it is necessary to obtain your prior consent to the processing in question in order for us to do so, we will obtain and rely on your consent in relation to the processing in question.

• Performance of contract: To perform a contract to which you are party or to take steps at your request prior to entering into such a contract;

• Compliance with legal obligations: To comply with a legal obligation to which we are subject;

• Legitimate interest: For the purposes of the legitimate interests pursued by us or a third party, provided that this only occurs in circumstances where such legitimate interests do not override your interests or fundamental rights and freedoms which require protection of personal data.

List of purposes and legal bases

You can tell us not to contact you with information about our products and services by following the unsubscribe instructions on any communications we send you.

You can object to the processing of your data or ask for the deletion of your data at any time by contacting us using the Contact Us details at the end of this privacy policy.

Sharing information anonymously

We may disclose aggregate statistics about Site visitors, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifiable information

Sharing personal information

We may share and disclose Your personal information, or Your personal information may be collected through, the third parties listed below.

The processing of personal information by these third parties is based on the legal bases listed for the corresponding purposes in the List of purposes and legal bases section.

If you would like additional information about the sharing of your personal information, including a list of recipients, please contact us at privacy@jacobcohen.com (or see the Contact Us section).

To use your personal information, we rely on authorized partners appointed as Data Processors. All authorized partners are bound by the obligation to adopt appropriate security measures to protect the personal data in their possession, as well as by a confidentiality agreement and specific contractual provisions on “how” and “when” they are allowed to collect and use your personal information.

Authorized partners acting as service providers:

• Delivery service providers, logistics companies and transaction partners. These partners primarily enable us to provide the products and services you have requested.

• Marketing services, advertising service providers, communication service providers (email, SMS, MMS) and social networks -

• IT service providers. These partners allow us to provide you with the products and services you have requested, provide you with customer service, send you relevant information, updates and marketing content (e.g. by sending you personalized emails, SMS, MMS, chat messages etc.), send you non-marketing communications (e.g. by sending you emails to verify your identity when you sign up), conduct transactions safely (e.g. by identifying potential behaviors that could put your personal information at risk or by warning you about third parties misusing your payment details when purchasing products), evaluate and better understand our business (e.g. by providing tools to visualize personal information); and optimize and manage our website and other means of communication (e.g. by ensuring that our website is always available based on your browsing habits).

• Auditing firms, law firms and similar business professional service providers, data analytics providers: These partners help us better understand and manage our business (this includes accountants, lawyers and auditors who may need to use your personal information). Analytics providers may also help us provide you with relevant information, updates and marketing content.

For clarity, please note that these partners also carry out processing activities in parallel for their own purposes, thus also acting as data controllers. In this regard, our privacy policy does not extend to processing activities carried out by these partners when they act on their own behalf, as data controllers for the performance of their services.

In the event that we undergo a reorganization or sell our business to a third party, you agree that any personal information we have about you may be transferred to such reorganized entity or third party.

You should be aware that we may be required to disclose or share your personal information and/or user information in order to comply with any legal obligation. We may also disclose your personal information if we believe that such action is necessary to prevent fraud or cybercrime, or to protect the Site or the rights, property, or personal safety of any person.

Cookie Policy

Cookies are text files that websites save on users' devices to store information useful for navigation. They can be installed directly from the visited site (first-party cookies) or by external suppliers (third-party cookies). These files are used to ensure the correct functioning of the site, personalize the browsing experience and collect data for statistical or advertising purposes.

Web browsers allow the storage of cookies and allow their subsequent transmission to the websites that originated them. This mechanism allows sites to recognize users and improve interaction, maintaining preferences and session information.

The information contained in cookies may include identifying data (for example, IP addresses or unique identifiers) or technical information (such as language settings or display preferences). Depending on their function, cookies may be used to authenticate users, save browsing preferences, analyze visits or show targeted advertising.

Cookies are mainly divided into three categories:

• Technical cookies: necessary for the correct functioning of the site and to provide the services requested by users. They do not require the user's consent.

  Session or navigation cookies are essential for the proper functioning of the site and cannot be switched off in our systems. They are usually only set in response to user actions, such as managing privacy preferences, logging in or filling in forms.

  Functional cookies allow us to provide advanced features and personalization, such as storing language or currency preferences.

• Profiling cookies: used to collect information about users and create profiles based on their preferences. They require the explicit consent of the user.

  These cookies are used to track user behavior and present advertising content tailored to the user's interests.

• Analytical cookies, used to measure traffic and analyze user behavior, which can be assimilated to technical cookies if used in an aggregate and anonymous manner.

Managing Cookie Preferences

The user's prior consent is not required to activate technical cookies. However, it is possible to manage cookie settings directly through your browser. Generally, the options for modifying or disabling cookies are found in the "Options" or "Preferences" menu of the browser.

Here are some useful links for managing cookies in the main browsers:

• Manage cookies on Microsoft Edge
• Manage cookies on Mozilla Firefox
• Manage cookies on Google Chrome
• Cookie management on Safari

If you choose settings that block the use of cookies, some features of the site may be limited, compromising the browsing experience.

Types of cookies used

Our site uses the following cookies, divided according to their function and purpose.

Public forums

The Site may, from time to time, make available to its users chat rooms, message boards, news groups and/or other public forums. Any information disclosed in these areas becomes public information and you should exercise caution when using them and never disclose your personal information.

Child Safety

Protecting children's privacy is important. Jacob Cohën does not and does not intend to collect personal information from children (a child is defined as a minor under the age of majority under applicable law) without the permission of their parent or legal guardian. Children should NOT submit personal information to Jacob Cohën without the express permission of their parent or legal guardian. If this is the case, we will inform children not to submit personal data. If your child has submitted personal data and you would like to request removal of that information, please contact us.

External link

The Site may, from time to time, contain links to external websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and procedures and that we do not accept any responsibility or liability for these policies and processes. Please check these policies before you submit any personal data to these websites.

Payment Process

The payment details you provide will be encrypted using Secure Sockets Layer (SSL) technology before being sent to us over the Internet. Payments made on the Site are made from time to time through payment gateway providers. You will provide your credit or debit card information directly to such payment gateway provider who operates a secure server to process your payment details, encrypt your credit/debit card data and authorise the payment. The information you provide to such payment gateway providers is not under our control and will be subject to their privacy policy and terms and conditions. For further information, please contact us.

Safety

We take the security of all personally identifiable information associated with our users very seriously. We have security measures in place to attempt to protect against the loss, misuse, and alteration of the personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized personnel have access to personal information. While we cannot guarantee or warrant that loss, misuse, or alteration of information will never occur, we use reasonable efforts to prevent it.

Please note that sending information over the Internet is never completely secure. We cannot guarantee the security of any information you send via the Site while it is in transit over the Internet and any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

It is advisable to close your browser at the end of your user session to ensure that others do not access your personal information if you use a shared computer or a computer in a public place.

Data retention

We process personal data only for as long as is necessary for the purpose or purposes for which it was originally collected, after which it will be deleted or archived unless it is necessary for us to continue to process it in order to comply with legal obligations to which we are subject or for another legitimate and lawful purpose.

Storing your information

Your personal information may be transferred to, and stored at, a destination within or outside the European Economic Area, including the United States and other non-EU countries. Where we transfer your information to a country other than your own, we will take all reasonable steps to ensure that your data is subject to appropriate safeguards, such as relying on EU approved standard contractual clauses, or the most appropriate security standards, relating to transfers of personal information and is treated securely and in accordance with this privacy policy.

The information you provide may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see Sharing personal information ), who may be located within or outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA who work for these third parties or for us or for one of our suppliers. This includes staff engaged in, among other things, processing your payment details and providing support services. The countries concerned may not have data protection laws similar to those in the EEA. Where we transfer your information, we will take all reasonable steps to ensure that your data is subject to appropriate safeguards, such as relying on EU approved standard contractual clauses, or the most appropriate security standards, relating to transfers of personal information and that it is treated securely and in accordance with this privacy policy.

Your rights

You have the following rights in relation to the personal data we process about you:

• You may request access to the personal data concerned (please see the section on how to access your personal data, below).

• You can request rectification of any incorrect personal data about you that we are processing.

• In certain circumstances (usually where the personal data has been provided by you and it is no longer necessary for us to continue to process it), you may have the right to ask us to erase the personal data in question.

• Where we process personal data about you based on your prior consent to such processing, you may withdraw your consent at any time, after which we will stop such processing. If you withdraw your consent here, please note that this may impact our ability to provide you with our goods or services.

• Under certain conditions, you have the right to receive the personal information you have provided to us in a structured, commonly used and machine-readable format, and also to request us to transmit it to another data controller when this is technically feasible.

• Where we are relying on our legitimate interest to process your personal data, you may have the right to object to that processing. In this case, we must stop using your personal data for that purpose unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or where we need to process your personal data for the establishment, exercise or defence of legal claims. Where we are relying on legitimate interest to justify the processing, we believe we can demonstrate our overriding legitimate grounds, but we will consider each case individually.

• If you have a complaint about any of the processing of your personal data by us, you can contact us or lodge a formal complaint with the Garante Privacy.

How to withdraw consent to processing

You can withdraw your consent to any relevant processing of personal data:

• For any questions relating to the Site, e-commerce and the site newsletter, contact us 

• For any question relating to the data provided by you through our physical stores (boutiques) and boutique newsletters, and for any other question not connected to the Site and e-commerce, by writing to us at: privacy@jacobcohen.com

How to exercise your right to access your personal data

You can exercise your right of access , limitation or erasure of your personal data:

• For any questions relating to the Site, e-commerce and the site newsletter, contact us

• For any question relating to the data provided by you through our physical stores (boutiques) and boutique newsletters, and for any other question not connected to the Site and e-commerce, by writing to us at: privacy@jacobcohen.com

• To delete your Account created on the Site, log in to your account and go to the "Account Deletion" section
  

Please note that we may be required to ask you for additional information in order to confirm your identity before providing the requested information.

Contact us

Please send any questions, concerns or comments about this privacy policy or any requests regarding your personal data by email to privacy@jacobcohen.com or write to us at:

Jacob Cohen Company SpA, Via Vittor Pisani 20, 20124 Milan (Italy)

The Supervisory Authority

Garante per la Protezione dei Dati Personali ( https://www.garanteprivacy.it ) is the supervisory authority of Jacob Cohen SpA and can provide further information on your rights and our obligations in relation to your personal data, as well as deal with any complaints you have about our processing of your personal data. If you are outside the EU, you have the right to contact any other competent Supervisory Authority according to the applicable law.

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy and cookie policy

Date of this policy

This policy was last updated on January 20, 2025.